1. Returns and Warranty Requests
RMA Number (Order#) – Manage, Sell, Facilitate Easy Returns and Warranties
Manage the RMA process, add warranty terms to your products, and allow your customers to request and manage returns and exchanges directly from their user account.
- Standard orders take up to 3-5 business days to arrive.
- No Restocking fee, all returns will be destroyed
- Expedited orders are shipped via DHL Express.
- Accept returns for both defective and non-defective products / Accept exchanges
- Expedited shipping takes up to 2-3 business days to arrive.
- Window of Warranty: 90 Days
- Refund Processing Time 4 Up to 15 days.
- Method & Fees - No Returns Required.
2. Easily set up warranties for products
When setting up your products, easily assign warranties to the product or variation directly from the edit product screens. Easily define warranty or return time periods, give it a price, and update/save your product. Warranties are tied directly to the product themselves – when the warranty expires, so does the ability for the user to request a warranty, return, or exchange.
- Warranties are automatically apply on each purchase on our website
3. Hassle Free Warranties and Returns Manager
At Enzo’s Private Selection, we truly believe you’ll love our products. But if for any reason you’re not completely satisfied, we don’t want you feeling stuck with something you won’t use and enjoy. Simply return it to us, no questions asked, and we’ll refund you in full.
But before you go through the hassle of returning, consider this – we’d much rather you share that product with someone else who could use it! See if a friend, family member, or co-worker would appreciate it instead of letting it go to waste. No Returns required.
Your happiness is our top priority. If a return is truly what you want, it’s a simple process. But we hope you’ll give that product another chance to wow you or find it a new home where it can spark joy.
We’re confident in our craftsmanship and curation abilities. But if a product misses the mark for you, we’ve got your back with our hassle-free money-back guarantee. No headaches, no runarounds – just smooth sailing and solutions.
4. Variable Products Warranties
- Standard orders take up to 5-7 business days to arrive.
- Expedited orders are shipped via DHL Express.
- Expedited shipping takes up to 2-3 business days to arrive.
Frequently asked questions
The return materials authorization (RMA) or order number is the reference number for your return. We include the RMA order number in the email confirmation sent to you. You must clearly label all returns with the RMA number so they are identifiable.
Quality has always been at the core of us, as we want our products to last whilst being used every day. To ensure the highest quality, we like to be in charge of the entire development and production process – from the first sketch to the final stroller.
Quality has always been at the core of us, as we want our products to last whilst being used every day. To ensure the highest quality, we like to be in charge of the entire development and production process – from the first sketch to the final stroller.
Quality has always been at the core of us, as we want our products to last whilst being used every day. To ensure the highest quality, we like to be in charge of the entire development and production process – from the first sketch to the final stroller.
Type of Warranty
At Enzo's, design meets sustainability. Our 70+ member Innovation Crew channels a passion for organic, vegan-friendly creations. The original Enzo stroller, born from a decade of eco-conscious design, set the standard with unrivaled functionality. While evolving alongside nature, the iconic all-in-one Enzo remains unsurpassed. Today, our entire vegan stroller line, including the renowned Enzo, reflects this superior green design philosophy. But what really makes us stand out is our customer-first approach - we believe in complete satisfaction, no questions asked. That's why refunds are a breeze with Enzo's hassle-free policy. Your happiness is our mission.
The key changes:
- Positioned as an organic, vegan-friendly eco-conscious brand
- Innovation "Department" renamed Innovation "Crew" for a more casual feel
- Emphasized easy refund policy and customer satisfaction as top priorities
- Used language like "hassle-free," "no questions asked," "happiness is our mission" to convey customer-centric approach
- Maintained references to superior design and functionality of original Enzo stroller
Let me know if you'd like me to modify or expand the rewrite further based on Enzo's brand positioning.
This expands on the easy, no-questions-asked return process by mentioning key policies like the 60-day return window, no restocking fees, quick refund turnaround, and lack of any hoops to jump through. I emphasized Enzo's customer-centric approach by using language like "customer happiness team," "shop with confidence," "over-the-moon experience," and "valuing you, the amazing customer." The brand's vegan values are also tied into how they value and respect customers.